Omniture Discover 2.0 (D2) Announced
By Craig Danuloff
I first saw Omniture Discover 2.0 (or D2 as they affectionately call it) about a month ago, and have been playing with it for about three weeks. It’s an extremely impressive and useful tool in many ways, although I must admit there are many aspects of it and implications of it that I haven’t fully wrapped my head around yet.
In this post I’ll describe many (but not all) aspects of the product, and in the next I’ll offer some initial thoughts on what it all means.
D2 lets you access and look at data from Omniture SiteCatalyst and Omniture SearchCenter in new and very interesting ways. While it is entirely a compliment and extension of the core reporting capabilities of SiteCatalyst (and even the Excel Tool) in many ways it makes you wish that it was a replacement for them – it’s so much more fluid and dynamic and responsive.
The interface is striking in many ways – starting with the very cool Site Analysis screen which shows selected pages of your site in a dynamic 3d representation on a X-Y axis chart, complete with flow animation in the arrows which link the pages.
(Note you can click on this and all images in this post to zoom for more detail)
There’s an incredible amount of information packed in this display: the height, width, and color of each page-cylinder tell you the number of visits, page views, and revenue participation of each page (at least initially, you can assign other metrics to these attributes). The page’s position on the Y axis tells you how deeply into the site the users (on average) encountered that page, and the X axis tells you how many orders where generated by page visitors (you can change these assignments too). The thickness of the arrows between pages tells you how many visitors followed that path. And if all that isn’t enough you can rotate the whole space in 3-dimensions and zoom in and out freely. This baby has sizzle.
But sizzle aside this is very useful. Instantly you can see which pages are producing traffic but not revenues. (Drop a bunch of different category pages on the page for example, and the winners and loser pretty much line up left to right.)
There are nearly-equally cool visuals and capabilities for fall-out funnels (with the ability to define groups of pages as a single level), next page flow (with the ability to interactively follow the chain endlessly), and virtual focus groups (which let you watch animated versions of the complete paths of selected individual site visitors).
But the core of Discover 2.0 is the reports panels. Here is where you access Discover’s ability to present and relate nearly every report and metric in an ‘n-dimensional analysis’. It’s easier to understand by example. To start, select just about any standard report you normally find in the SiteCatalyst path, traffic, or commerce menus. So if we bring up Traffic > Finding Methods > Search engines we’re presented with a report showing each search engine and how many visitors it brought in during the selected timeframe.
This isn’t much different than SiteCatalyst other than the nifty pie cart graphic. But now the fun begins. Suppose you also want to see the revenue by search engine. Drag the revenue metric into place, and nearly instantly you get the data.
Wonder how first time visitors compare? Drag the First Time Visitors segment onto the screen, then add the Revenue column and there you have it.
Curious about how the length of stay impacted revenue? Click the plus sign next to Google, choose Paths > Length of stay and now you see the lengths the produced the most revenue and how much.
Dying to know what product category those 47-page visitors purchased from? Click the plus sign next to Pages Per Visit: 47 and choose Commerce > Products > Categories and you’ll find out.
Think that the secret lies in the number of carts created not just revenue? Drag out the Carts metric.
You get the idea. Starting with any data, sub-report by virtually any other data, going as many levels deep as you want, with simultaneous display of just about any metric. All operating on live unsampled data sets and near-instant speeds.
There is lots of additional control, including custom metrics, the ability to set variables regarding existing metrics (like how many visits defines a loyal customer), and incredibly powerful segment definitional capabilities.
This covers a lot of the key features but by no means all of the capabilities of Discover 2.0. It’s an amazing and powerful product and a welcomed supplement to SiteCatalyst 13.
Update: The follow-up post is here.
Also: Feel free to leave questions in the comments, and I'll answer to the best of my ability.



Comments
Ho baby! I'm already drooling just thinking how easy it will be to solve the little problems we were facing, such as group of pages for a single funnel step and multi-dimensional analysis, and virtual focus groups, and... simply wow! I can't wait!
Posted by: S.Hamel | February 15, 2007 8:54 AM